The hospital obtains its "quality" certification from the High Authority for Health

Every four years, hospitals are inspected by the Haute Autorité de Santé (HAS, French National Authority for Health). The purpose of these inspections is to verify that practices comply with safety requirements and to assess the quality of care and services. Based on the findings of the HAS agents, four ratings can be issued: exceptional quality of care, confirmed quality of care, confirmed quality of care but with reservations and corrections to be made, and unconfirmed quality of care. In 2026, the Irénée de Bruyn hospital center obtained the "confirmed quality of care" certification. This is a source of "satisfaction," says the hospital's director, Eric Djamakorzian, who points out that in 2022, during the previous HAS visit, the hospital did not receive certification. "At the time, it was a joint certification with the Saint-Martin hospital center," Eric Djamakorzian emphasizes.

"Up and running"
The director emphasizes the work that has been done since 2022 to achieve certification four years later. "First of all, we decided that each facility would resume its certification process," he explains. "We have been up and running for a year and a half to prepare for this visit. We have put a lot of effort into human and material resources. All our teams have been mobilized, we have freed up resources, we have carried out work and training, we have devoted time to reviewing all our procedures, and it has paid off." One detail that is not insignificant and deserves to be highlighted is the fact that small establishments have the same obligations as larger ones. "Even though they don't have the same resources or the same staff," adds Eric Djamakorzian, who continues: "This confirmation is all the more remarkable for an institution of our size. We have been certified for confirmed quality of care, which is the second highest level, and without reservation."
The next HAS visit will take place in 2030. The context will certainly have changed by then, as the hospital's reconstruction work is ongoing. "What sometimes happens is that certain establishments let their guard down after obtaining certification," says the director. "That's not the case for us. Our quality policy is focused and solid, and we will continue to work as if the next certification visit were tomorrow."

A nursing home to be certified
While Eric Djamakorzian insists that this is "a great source of satisfaction," he nevertheless states: "That doesn't mean that everything is perfect and that everything is going well. We will continue to work on improving care and safety. Quality is not a destination but a journey." And on this journey, there is dissatisfaction and discontent among patients and their families. "In the quality and management of care, we take into account the comments and complaints of patients," says the director. We have a policy for managing incident reports. When families ask for explanations, we give them. Sometimes we encounter difficulties in caring for a patient. So we provide feedback and try to understand what went wrong, whether it was our procedures, our resources, or external events."
In 2026, the Irénée de Bruyn hospital and the Louis Vialenc nursing home had 85 full-time employees. With part-time staff, the total was around 100. "The staff do their utmost to ensure that care is provided in the best possible conditions," says the director. There were 8,600 visits to the emergency room in 2025, 847 hospital admissions for 2,622 days of stay. There were 179 medical evacuations, 87 Smur (mobile emergency and resuscitation service) call-outs, 1,228 public consultations—an 18% increase compared to 2024—and roughly the same number of private consultations by doctors authorized to use the hospital's facilities. In addition, the occupancy rate of the nursing home was 91% in 2025. The nursing home will be one of the next "big issues," according to Eric Djamakorzian, so that the facility can obtain "quality" certification, like the hospital.